Privacy Policy

Last Updated: 08 December 2025** Your privacy is important to us. This Privacy Policy explains how CloudTrain / wa.cloudtrain.in (referred to as “we”, “our” or “the platform”) collects, uses, stores and protects your information when using our website, dashboard and services. By accessing or using our platform, you agree to the terms of this Privacy Policy. 1. Information We Collect We may collect the following information when you register or use our services: Name, contact number and business details Login details and user account information WhatsApp Business / Cloud API details required for automation Customer contact numbers imported by you for campaigns Device information (browser, IP, location — for security) Payment and billing information (not card details) We never store or view: ❌ OTPs ❌ Banking/card information ❌ WhatsApp chat content of your users 2. How We Use Your Information We use the data you provide for: Account registration and authentication Running WhatsApp automation and campaigns Improving the performance and security of the platform Billing and subscription management Sending important system notifications We do not use your data for advertising or resale. 3. Data Safety for Your Contacts Contacts uploaded by you remain your exclusive property We do not sell, share, trade, or use your customer database Your contacts are used only to process messages & workflows you configure You are responsible for ensuring that contacts have given consent to receive messages. 4. Data Storage & Security We apply reasonable security measures to safeguard your data: Encrypted storage on secure servers HTTPS access protection Restricted data access on a need-to-know basis Although we follow high standards, no system can be 100% secure. CloudTrain is not responsible for unauthorized access due to weak passwords or sharing of login credentials by the user. 5. Third-Party Integrations The platform integrates with: Meta / WhatsApp Cloud API Payment gateways (if enabled) Other supported automation services Data shared with these services is limited to what is necessary for automation. We do not control third-party platforms and are not responsible for changes or restrictions at their end. 6. Cookies & Tracking To improve platform performance, we may use: Cookies Local storage Usage analytics You may disable cookies, but some features may not work properly. 7. Data Retention Your account and automation data are retained while your subscription is active. If your account expires or is terminated, the data may be deleted after 30 days. Backups may be retained for internal security purposes. 8. User Responsibilities Users must: Upload only compliant and consent-based contacts Avoid harmful, illegal or spam messaging Follow Meta / WhatsApp policies Users are fully responsible for the content they send through automation. 9. Children’s Privacy Our platform is not intended for minors under 18. We do not knowingly collect information from children. 10. Changes to This Policy CloudTrain may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the platform after changes indicates acceptance of the revised policy. 11. Contact Information For privacy-related questions or support: 📞 +91 9744107774 (WhatsApp preferred) 🌐 wa.cloudtrain.in